Our policy is to replace or refund. Here is the legal stuff!…
Please first let us know by email or telephone if you wish to return an item. If the item is damaged it may not be necessary to return it: you can simply send us a photograph. Let us know the problem first and we will advise as to the best and easiest course of action.
We can only accept an item for return and/or authorise a replacement if notified within 14 days of receipt. You then have a further 14 days to return the paper.
To return paper, please indicate the reason for return on the invoice, or a copy of the invoice, that came with your order. Deliver the paper to the address on the front of the slip. For added protection, you may want to insure the return shipment or send it via a trackable express courier service.
If you have lost your invoice, please simply let us know your your order number.
On our receipt of the paper we will refund the initial order value (including delivery) but not the cost to you of the return.
Any questions about delivery and returns? Please email or call us.